Troubleshooting

Users may at times experience difficulties logging into—or staying logged into—their accounts. Please review the solutions below, and if problems...

Occasionally, users will encounter an issue with timestamps at the beginning of a payroll period that are not included in...

New users are created with the time zone of their supervisor unless specifically set to different values. When time zones...

Sometimes employees return to work after having been laid off or moved from one office to another. There are many...

If your organization uses the IP Address Lockdown feature and a user’s IP address changes to a new value, they...